Japan is a country that captivates travelers with its unique blend of modernity and tradition. However, even the most prepared tourists often find themselves surprised by certain aspects of the culture, lifestyle, and daily life that are distinctly Japanese. From its meticulous etiquette to its technological marvels, there’s a lot more to Japan than meets the eye.
Here are 13 things about Japan that tend to catch tourists off guard, even those who have done their research. Whether it’s understanding the subtleties of bowing, navigating its efficient but sometimes confusing public transport system, or adapting to the local dining customs, these surprises add to the charm of visiting Japan. Being aware of them will enhance your trip and allow for a smoother, more respectful experience.
Cash Is Still King
Despite Japan’s reputation for advanced technology, many restaurants, mom-and-pop shops, temples, and public transport systems still rely heavily on cash. Credit cards and digital payments are accepted in big cities and chain stores, but outside urban centers, cash is expected. Even hotels and train stations may have limited card support. Carrying yen is essential for daily expenses, especially in rural areas or small businesses. ATMs are common, but not all work with foreign cards.
ATMs Aren’t Always Foreign-Card Friendly
It can be surprisingly difficult to withdraw cash using an international debit or credit card. Not all ATMs accept foreign-issued cards, and many banks restrict access after hours. Reliable machines are usually found inside 7-Eleven, FamilyMart, Lawson, and post offices. These typically operate 24/7 and have multilingual instructions. Tourists should plan ahead by withdrawing enough yen during the day and checking card compatibility before traveling to smaller towns or during national holidays.
Silence on Public Transport
Japanese trains and buses are quiet by design. People avoid talking on phones and keep conversations soft. You'll rarely hear loud laughter or music. Phone calls are discouraged, and many switch their devices to silent mode. Some train cars even have signs requesting silence. To locals, being quiet in shared spaces is respectful. Tourists unaware of this norm may draw stares by speaking loudly. It’s best to observe how others behave and adjust your volume accordingly.
Trash Cans Are Rare
You won’t find public trash bins on every corner in Japan, yet the streets remain impressively clean. This is because people carry their garbage with them until they find a place to throw it out—usually at train stations or convenience stores. Sorting trash properly is also important, and bins are often separated by burnable, plastic, and bottles. Tourists used to easy access to bins may be surprised and should plan to hold onto wrappers and containers for a while.
Slippers for Everything
In Japan, changing your shoes isn’t just for homes—it happens in restaurants, temples, traditional inns, and even some restrooms. Entryways often have shelves or lockers for shoes and a set of indoor slippers for guests. There are even separate slippers specifically for bathroom use, which you’re expected to switch in and out of. Forgetting to remove your shoes or using the wrong pair can be seen as disrespectful. Watch what others do and follow the routine—it’s taken seriously.
Vending Machines Everywhere
Vending machines are found on nearly every block in Japan—even in residential areas and quiet countryside towns. They dispense drinks, umbrellas, snacks, batteries, and sometimes hot meals or cold ramen. These machines are clean, well-maintained, and stocked with both familiar and local items. Their presence can surprise visitors used to seeing them only in train stations or shopping malls. In Japan, they’re part of the landscape and are often the fastest way to grab a drink or quick item.
Restaurant Seating Is Often Limited
Many restaurants in Japan are small, with just a few counter seats or tables. This is especially common in ramen shops, sushi bars, and family-run establishments. It’s not unusual to wait outside before getting in, especially during lunch and dinner hours. Some spots require using a vending machine to order before being seated. If you're traveling with a group, be prepared to split up or wait longer. These places move quickly but rarely cater to large parties or lingering diners.
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You Don’t Tip in Japan
Tipping is not part of the culture in Japan. In fact, attempting to leave a tip may confuse staff or be politely declined. Exceptional service is expected as a standard, and the bill always reflects the total cost. At some establishments, trying to leave extra cash can come across as awkward or even offensive. Instead of tipping, showing appreciation with a polite bow or simple “arigatou gozaimasu” (thank you very much) is more appropriate and appreciated.
Toilets Are High-Tech (or Not)
Toilets in Japan range from advanced electronic systems with heated seats, bidet functions, and even music, to basic squat toilets—especially in older train stations or public parks. This mix can surprise travelers expecting consistency. Buttons are often labeled in Japanese, so figuring out how to flush or activate certain features may take a moment. On the other hand, high-end toilet seats are common even in modest homes. It’s best to be prepared for both types during your trip.
Escalator Etiquette Varies by Region
In Tokyo, people stand on the left side of escalators to leave the right side open for those in a hurry. But in Osaka, the opposite applies—people stand on the right. This regional difference can confuse visitors who assume there’s one national standard. Locals take this custom seriously, so blocking the walking side can annoy those behind you. When in doubt, observe what others are doing before stepping on the escalator and follow the local flow.
Smoking Rules Are Strict but Odd
You can’t smoke while walking down most city streets in Japan, especially in designated smoke-free zones. However, smoking is still allowed inside some restaurants, bars, and small establishments in designated rooms. You’ll find enclosed smoking areas in malls, train stations, and even on certain sidewalks. This contrast can be surprising, especially for tourists from countries where indoor smoking is banned. Be sure to look for signs, as smoking in the wrong place may result in a fine or scolding.
Trains Run on the Dot
Japan’s train system is famous for its punctuality. Trains almost always depart and arrive at their scheduled time, sometimes down to the second. Even a one-minute delay will be announced and may be accompanied by an apology. This level of precision is rare in most countries, and it means travelers must arrive early or risk missing their train. If your itinerary includes connections, you can usually rely on trains being exactly on time, which helps with planning tight schedules.
Quiet Doesn’t Mean Unfriendly
Many tourists mistake the quiet nature of Japanese people as coldness or disinterest, but it’s actually a reflection of cultural norms. Public spaces are meant to be peaceful, and personal boundaries are respected. Strangers don’t usually engage in small talk, and customer service can feel reserved. However, people are often kind and willing to help if asked politely. Smiles, bows, and gestures go a long way. It’s a different approach to interaction—subtle, thoughtful, and often grounded in mutual respect.
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