When booking a stay at a hotel, guests expect a certain level of comfort, service, and reliability. However, some hotel chains consistently fail to meet those expectations, leading to disappointing stays and frustrating experiences. From outdated facilities to poor customer service, these U.S. hotel chains often leave guests wishing they'd chosen differently. Despite their popularity and widespread presence, these chains struggle to live up to the standards travelers expect when it comes to value, amenities, and overall guest satisfaction.
Whether it’s due to underwhelming cleanliness, confusing booking practices, or subpar dining options, these chains frequently appear at the bottom of customer satisfaction rankings. If you’re looking for a hotel that can consistently provide a quality experience, it’s best to look elsewhere. Here are 10 U.S. hotel chains that keep disappointing guests, ranked by customer feedback and overall performance.
Motel 6
Motel 6 is often criticized for inconsistent cleanliness and outdated rooms across many of its locations. Guests frequently report encountering worn furniture, stained carpets, and bathrooms in need of repair. Some properties suffer from noise issues due to thin walls or nearby highways. Service quality can vary widely, with some staff described as unhelpful or inattentive. While Motel 6 is typically chosen for its affordability, the trade-offs in comfort and maintenance often lead to guest disappointment. These problems can detract from a restful stay and prompt travelers to seek alternative lodging when possible.
Extended Stay America
Extended Stay America caters to longer-term guests but faces criticism for cleanliness and outdated facilities. Many travelers complain about stained carpets, unpleasant odors, and insufficient housekeeping services. Staff responsiveness is often rated poorly, with guests noting slow or unhelpful responses to maintenance requests. The rooms themselves can feel worn and lack modern amenities, reducing comfort during extended stays. Despite its convenience for longer visits, these recurring issues lead some guests to question the value of their accommodation. For travelers prioritizing cleanliness and attentive service, Extended Stay America can fall short.
Super 8 by Wyndham
Super 8 properties frequently draw criticism for inconsistent maintenance and unfriendly service. Guests report encountering issues like dirty carpets, peeling wallpaper, and malfunctioning appliances. Noise is also a common concern, especially near busy roads or within the hotel itself due to thin walls. The breakfast offerings vary widely and often fall below expectations, lacking freshness or variety. Customer service experiences range from indifferent to rude, contributing to a negative impression. While Super 8 targets budget travelers, the repeated maintenance and service problems prompt many guests to consider alternative options for better comfort.
Days Inn
Days Inn receives numerous complaints about cleanliness and outdated room decor. Guests often mention stained linens, dusty surfaces, and bathrooms in need of upgrades. The furniture and fixtures can appear worn or broken, diminishing comfort. Management responsiveness is sometimes lacking, leaving issues unresolved during stays. Noise disturbances from both outside traffic and other guests are frequently cited. Although Days Inn aims to provide affordable lodging, these common issues lead to dissatisfaction. Travelers looking for dependable comfort and upkeep may find their expectations unmet, causing them to look for other accommodations in similar price ranges.
Econo Lodge
Econo Lodge often faces criticism related to outdated facilities and inconsistent maintenance. Guests frequently report malfunctioning amenities such as broken air conditioners, unreliable heating, and faulty plumbing. Wi-Fi service is often described as spotty or slow, which can be frustrating for travelers who need connectivity. Safety concerns have also been mentioned in some locations, with insufficient lighting or security measures. While Econo Lodge aims to serve budget-conscious guests, the quality of accommodations can vary widely, sometimes leading to uncomfortable stays that fall short of expectations. This inconsistency makes it difficult for travelers to rely on this brand for a restful visit.
Americas Best Value Inn
Americas Best Value Inn often receives negative reviews regarding noise and poor upkeep. Guests commonly complain about thin walls that allow sounds from adjacent rooms or hallways to disrupt sleep. Broken fixtures, such as malfunctioning lights or faucets, are frequently reported. The general maintenance of rooms is sometimes lacking, with outdated decor and signs of wear evident throughout the property. These issues contribute to an unpleasant atmosphere that detracts from guest comfort. While the chain targets affordable lodging, travelers often feel the experience doesn’t meet basic standards, prompting them to consider alternative accommodations.
Want to save this?
We'll email this post to you, so you can come back to it later when you're planning your trip!
Red Roof Inn
Red Roof Inn receives regular complaints about noise disturbances and poor room upkeep. Visitors often mention thin walls that allow sounds from neighboring rooms or outside to disrupt sleep. Maintenance problems, such as broken fixtures, malfunctioning air conditioning, or plumbing issues, are frequently noted. Beds are sometimes described as uncomfortable, affecting overall rest. Although Red Roof Inn markets itself as budget-friendly and pet-friendly, many guests find the room conditions lacking. The inconsistency between properties makes it difficult for travelers to predict their experience, resulting in frustration and unmet expectations.
Howard Johnson by Wyndham
Howard Johnson properties often struggle with cleanliness and maintenance problems. Guests commonly report stained linens, outdated furnishings, and bathrooms in need of repair or modernization. Service quality is inconsistent, with some visitors experiencing unresponsive or unfriendly staff. The chain’s attempt to balance affordability with comfort often falls short, leading to guest dissatisfaction. Noise issues and general wear and tear contribute to an atmosphere that feels tired and neglected. Travelers looking for dependable accommodations at this price point frequently find Howard Johnson locations underwhelming, prompting them to explore other options when available.
Quality Inn
Quality Inn is regularly noted for inconsistent cleanliness and noise issues. Guests have reported finding unclean rooms, stained carpets, and bathrooms needing upgrades. Noise disturbances, whether from neighboring guests or external sources, are common complaints that affect the ability to rest. Customer service experiences can also vary, with some visitors encountering unhelpful or inattentive staff. Though positioned as a mid-range option, Quality Inn’s varying quality across locations can lead to unpredictable stays. Travelers seeking a comfortable, quiet environment may find these shortcomings frustrating, especially if they rely on the brand for reliable accommodations.
Travelodge
Travelodge often faces criticism for outdated and poorly maintained rooms. Visitors frequently mention issues such as worn furnishings, peeling wallpaper, and inadequate cleaning standards. These factors contribute to an environment that feels neglected and uncomfortable. Staff attentiveness and customer service are also points of concern, with some guests reporting indifferent attitudes. While Travelodge aims to attract budget travelers, the quality inconsistencies mean guests often lower expectations or seek alternatives. The lack of modernization and cleanliness problems detract from what could be a simple, no-frills stay, impacting the chain’s reputation among frequent travelers.
Final Thoughts on Disappointing Hotel Chains
Choosing the right hotel can make or break a trip, and unfortunately, some U.S. chains repeatedly leave guests dissatisfied. While budget options can be appealing, they often come with trade-offs in cleanliness, comfort, and customer service. From inconsistent housekeeping to outdated rooms and unhelpful staff, these issues create frustrating experiences that outweigh the savings. Whether you're planning a quick overnight stay or a longer trip, it's worth researching recent reviews and considering higher-rated alternatives. Paying a bit more upfront can mean a safer, cleaner, and more enjoyable stay—something every traveler deserves.
13 Retirement Travel Destinations That Won't Drain Your Savings
Looking for your travel destinaton after you retire? Retirement is a time to explore new horizons, and there are 13 retirement travel destinations that won't drain your savings. Many retirees dream of traveling but worry about the costs associated with it. Fortunately, there are affordable destinations that offer rich experiences without breaking the bank, allowing retirees to enjoy their newfound freedom without financial stress.
Get the Recipe: 13 Retirement Travel Destinations That Won't Drain Your Savings
17 Places to Fly Internationally in 2025 That Won't Empty Your Wallet
Add these budget-friendly places next on your list! Traveling internationally doesn’t have to break the bank, especially in 2025. There are 17 places to fly internationally in 2025 that won't empty your wallet, offering exciting adventures without the hefty price tag. From vibrant cities to stunning natural landscapes, these destinations provide affordable options for travelers looking to explore the world.
Get the Recipe: 17 Places to Fly Internationally in 2025 That Won't Empty Your Wallet
